About Us

Ottawa Pianos is a retail store located in south Ottawa, in Ontario Canada. Open since 1968, it has had a long history of serving all of Ontario by providing the best quality instruments available, with the highest quality customer service. Employing three full-time piano technician/tuners has enabled this store to offer this high level of support.

"The service and understanding at Ottawa Pianos was exceptional. I'm a very new user of computer based music software and the assistance I got with my purchase, installation and after service consultation was everything I hoped it would be. I'll continue to deal with Ottawa Pianos well into the future"

Alan Sandeman, Ottawa ON - Regional Manager of Ontario Government

Our Staff

dickpapaliaDick Papalia, RPT
Owner and senior piano technician & tuner of Ottawa Pianos, he founded the business in 1966. Dick’s vision was to establish a piano and organ business in Ottawa to service the surrounding areas with only the highest quality instruments, repairs and servicing. With over 30 years of technical piano experience, Dick gained his formal RPT status in 1995. Dick performs a large percentage of the Ottawa area’s concert tunings.

carmenpapaliaCarmen Papalia
General Manager
Carmen has functioned as an integral part of Ottawa Pianos for the past 26 years. Daughter of Dick Papalia, she was exposed to the industry at a young age, and has never looked back. Having seen every aspect of the piano industry, she now keeps everything running smoothly. Carmen opened an educational division, the Yamaha Music School in 1989 and built it to its present enrollment of 400 students that visit each and every week.

andyadamsAndy Adams, RPT
Acoustic Division Manager
Andy brings a wide range of skills and knowledge to the Ottawa Pianos team. A professional musician with years of live performance experience in rock and roll bands and as a solo pianist, he taught piano and guitar for a dozen years. Andy holds a Bachelor of Arts in Music from York University and a Diploma from Humber College. A piano tuner and serviceman, Andy is our newest Registered Piano Technician. 

gabrielaGabriela Sztein
Yamaha Music School Director
Gabriela Sztein grew up in Argentina, where she completed her degree in Piano Performance and Piano Pedagogy. She pursued her studies and obtained her Masters in Music Theory at the University of Ottawa, where she also taught Ear-Training and Dictation/Solfège for ten years. Gabriela has been teaching Piano in group as well as private settings, from beginners to advanced students, for more than twenty five years. She acted as Assistant Director at Ottawa’s Yamaha Music School since 2005, where mentoring a new generation of piano teachers became one of her most enjoyable responsibilities. Gabriela is looking forward to new challenges as Director of Ottawa’s Yamaha Music School.

marylouMary Lou Fry
Piano Consultant
Mary Lou has been at Ottawa Pianos for 16 years. She has served as an assistant to the running of the music school, as a book-keeper and now as a professional sales consultant. She knows the industry inside-out. 


jeremycanteraJeremy Cantera
Support Staff
Without Jeremy, the rest of us would not be able to do our jobs. He keeps the rest of us looking good. In addition to being our go-to guy, he manages the logistics of delivery and product preparation, making sure our instruments get delivered on time and in tip top shape.

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